Package com.intercom.api.resources.conversations.types

Class Conversation

java.lang.Object
com.intercom.api.resources.conversations.types.Conversation
public final class Conversation extends Object

  • Method Details

    • getType

      public Optional<String> getType()
      Returns:
      Always conversation.

    • getId

      public String getId()
      Returns:
      The id representing the conversation.

    • getTitle

      public Optional<String> getTitle()
      Returns:
      The title given to the conversation.

    • getCreatedAt

      public int getCreatedAt()
      Returns:
      The time the conversation was created.

    • getUpdatedAt

      public int getUpdatedAt()
      Returns:
      The last time the conversation was updated.

    • getWaitingSince

      public Optional<Integer> getWaitingSince()
      Returns:
      The last time a Contact responded to an Admin. In other words, the time a customer started waiting for a response. Set to null if last reply is from an Admin.

    • getSnoozedUntil

      public Optional<Integer> getSnoozedUntil()
      Returns:
      If set this is the time in the future when this conversation will be marked as open. i.e. it will be in a snoozed state until this time. i.e. it will be in a snoozed state until this time.

    • getOpen

      public boolean getOpen()
      Returns:
      Indicates whether a conversation is open (true) or closed (false).

    • getState

      public Conversation.State getState()
      Returns:
      Can be set to "open", "closed" or "snoozed".

    • getRead

      public boolean getRead()
      Returns:
      Indicates whether a conversation has been read.

    • getPriority

      public Optional<Conversation.Priority> getPriority()
      Returns:
      If marked as priority, it will return priority or else not_priority.

    • getAdminAssigneeId

      public Optional<Integer> getAdminAssigneeId()
      Returns:
      The id of the admin assigned to the conversation. If it's not assigned to an admin it will return null.

    • getTeamAssigneeId

      public Optional<String> getTeamAssigneeId()
      Returns:
      The id of the team assigned to the conversation. If it's not assigned to a team it will return null.

    • getTags

      public Optional<Tags> getTags()

    • getConversationRating

      public Optional<ConversationRating> getConversationRating()

    • getSource

      public ConversationSource getSource()

    • getContacts

      public ConversationContacts getContacts()

    • getTeammates

      public ConversationTeammates getTeammates()

    • getCustomAttributes

      public Map<String,Object> getCustomAttributes()

    • getFirstContactReply

      public Optional<ConversationFirstContactReply> getFirstContactReply()

    • getSlaApplied

      public Optional<SlaApplied> getSlaApplied()

    • getStatistics

      public Optional<ConversationStatistics> getStatistics()

    • getConversationParts

      public Optional<ConversationParts> getConversationParts()

    • getLinkedObjects

      public Optional<LinkedObjectList> getLinkedObjects()

    • getAiAgentParticipated

      public Optional<Boolean> getAiAgentParticipated()
      Returns:
      Indicates whether the AI Agent participated in the conversation.

    • getAiAgent

      public Optional<AiAgent> getAiAgent()

    • equals

      public boolean equals(Object other)
      Overrides:
      equals in class Object

    • getAdditionalProperties

      public Map<String,Object> getAdditionalProperties()

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object

    • builder

      public static Conversation.IdStage builder()