Package com.intercom.api.resources.tickets.types

Class TicketPart

java.lang.Object
com.intercom.api.resources.tickets.types.TicketPart
public final class TicketPart extends Object

  • Method Details

    • getType

      public String getType()
      Returns:
      Always ticket_part

    • getId

      public String getId()
      Returns:
      The id representing the ticket part.

    • getPartType

      public String getPartType()
      Returns:
      The type of ticket part.

    • getBody

      public Optional<String> getBody()
      Returns:
      The message body, which may contain HTML.

    • getPreviousTicketState

      public Optional<TicketPart.PreviousTicketState> getPreviousTicketState()
      Returns:
      The previous state of the ticket.

    • getTicketState

      public TicketPart.TicketState getTicketState()
      Returns:
      The state of the ticket.

    • getCreatedAt

      public int getCreatedAt()
      Returns:
      The time the ticket part was created.

    • getUpdatedAt

      public Optional<Integer> getUpdatedAt()
      Returns:
      The last time the ticket part was updated.

    • getAssignedTo

      public Optional<Reference> getAssignedTo()
      Returns:
      The id of the admin that was assigned the ticket by this ticket_part (null if there has been no change in assignment.)

    • getAuthor

      public Optional<TicketPartAuthor> getAuthor()

    • getAttachments

      public Optional<List<PartAttachment>> getAttachments()
      Returns:
      A list of attachments for the part.

    • getExternalId

      public Optional<String> getExternalId()
      Returns:
      The external id of the ticket part

    • getRedacted

      public Optional<Boolean> getRedacted()
      Returns:
      Whether or not the ticket part has been redacted.

    • equals

      public boolean equals(Object other)
      Overrides:
      equals in class Object

    • getAdditionalProperties

      public Map<String,Object> getAdditionalProperties()

    • hashCode

      public int hashCode()
      Overrides:
      hashCode in class Object

    • toString

      public String toString()
      Overrides:
      toString in class Object

    • builder

      public static TicketPart.IdStage builder()