Package com.intercom.api.types

Class SlaApplied.Builder

java.lang.Object
com.intercom.api.types.SlaApplied.Builder
All Implemented Interfaces:
SlaApplied._FinalStage, SlaApplied.SlaNameStage, SlaApplied.SlaStatusStage, SlaApplied.TypeStage
Enclosing class:
SlaApplied
public static final class SlaApplied.Builder extends Object implements SlaApplied.TypeStage, SlaApplied.SlaNameStage, SlaApplied.SlaStatusStage, SlaApplied._FinalStage

  • Method Details

    • from

      public SlaApplied.Builder from(SlaApplied other)
      Specified by:
      from in interface SlaApplied.TypeStage

    • type

      public SlaApplied.SlaNameStage type(@NotNull String type)

      object type

      Specified by:
      type in interface SlaApplied.TypeStage
      Returns:
      Reference to this so that method calls can be chained together.

    • slaName

      public SlaApplied.SlaStatusStage slaName(@NotNull String slaName)

      The name of the SLA as given by the teammate when it was created.

      Specified by:
      slaName in interface SlaApplied.SlaNameStage
      Returns:
      Reference to this so that method calls can be chained together.

    • slaStatus

      public SlaApplied._FinalStage slaStatus(@NotNull SlaApplied.SlaStatus slaStatus)

      SLA statuses: - hit: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation. - missed: If there are any missed sla_events for the conversation and no canceled events. If there’s even a single missed sla event, the status will always be missed. A missed status is not applied when the SLA expires, only the next time a teammate replies. - active: An SLA has been applied to a conversation, but has not yet been fulfilled. SLA status is active only if there are no “hit, “missed”, or “canceled” events.

      Specified by:
      slaStatus in interface SlaApplied.SlaStatusStage
      Returns:
      Reference to this so that method calls can be chained together.

    • build

      public SlaApplied build()
      Specified by:
      build in interface SlaApplied._FinalStage