Package com.intercom.api.types

Class SlaApplied

java.lang.Object

com.intercom.api.types.SlaApplied

public final class SlaApplied
extends Object

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static interface	SlaApplied._FinalStage
static final class	SlaApplied.Builder
static interface	SlaApplied.SlaNameStage
static final class	SlaApplied.SlaStatus
static interface	SlaApplied.SlaStatusStage
static interface	SlaApplied.TypeStage

Method Summary

Modifier and Type	Method	Description
static SlaApplied.TypeStage	builder()
boolean	equals(Object other)
Map<String,Object>	getAdditionalProperties()
String	getSlaName()
SlaApplied.SlaStatus	getSlaStatus()
String	getType()
int	hashCode()
String	toString()

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Method Details

getType

public String getType()

Returns:

object type

getSlaName

public String getSlaName()

Returns:

The name of the SLA as given by the teammate when it was created.

getSlaStatus

public SlaApplied.SlaStatus getSlaStatus()

Returns:

SLA statuses: - hit: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation. - missed: If there are any missed sla_events for the conversation and no canceled events. If there’s even a single missed sla event, the status will always be missed. A missed status is not applied when the SLA expires, only the next time a teammate replies. - active: An SLA has been applied to a conversation, but has not yet been fulfilled. SLA status is active only if there are no “hit, “missed”, or “canceled” events.

equals

public boolean equals(Object other)

Overrides:

equals in class Object

getAdditionalProperties

public Map<String,Object> getAdditionalProperties()

hashCode

public int hashCode()

Overrides:

hashCode in class Object

toString

public String toString()

Overrides:

toString in class Object

builder

public static SlaApplied.TypeStage builder()