Package com.intercom.api.resources.tickets

Class TicketsClient

  • public class TicketsClient
extends java.lang.Object

    • Constructor Detail

      • TicketsClient

        public TicketsClient​(ClientOptions clientOptions)

    • Method Detail

      • withRawResponse

        public RawTicketsClient withRawResponse()
        Get responses with HTTP metadata like headers

      • reply

        public TicketReply reply​(ReplyToTicketRequest request)
        You can reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.

      • search

        public SyncPagingIterable<Ticket> search​(SearchRequest request)
        You can search for multiple tickets by the value of their attributes in order to fetch exactly which ones you want.

        To search for tickets, you send a POST request to https://api.intercom.io/tickets/search.

        This will accept a query object in the body which will define your filters. {% admonition type="warning" name="Optimizing search queries" %} Search queries can be complex, so optimizing them can help the performance of your search. Use the AND and OR operators to combine multiple filters to get the exact results you need and utilize pagination to limit the number of results returned. The default is 20 results per page. See the pagination section for more details on how to use the starting_after param. {% /admonition %}

        Nesting & Limitations

        You can nest these filters in order to get even more granular insights that pinpoint exactly what you need. Example: (1 OR 2) AND (3 OR 4). There are some limitations to the amount of multiples there can be:

        • There's a limit of max 2 nested filters
        • There's a limit of max 15 filters for each AND or OR group

        Accepted Fields

        Most keys listed as part of the Ticket model are searchable, whether writeable or not. The value you search for has to match the accepted type, otherwise the query will fail (ie. as created_at accepts a date, the value cannot be a string such as "foobar").

        | Field | Type | | :---------------------------------------- | :--------------------------------------------------------------------------------------- | | id | String | | created_at | Date (UNIX timestamp) | | updated_at | Date (UNIX timestamp) | | default_title | String | | default_description | String | | category | String | | ticket_type_id | String | | contact_ids | String | | teammate_ids | String | | admin_assignee_id | String | | team_assignee_id | String | | open | Boolean | | state | String | | snoozed_until | Date (UNIX timestamp) | | ticket_attribute.{id} | String or Boolean or Date (UNIX timestamp) or Float or Integer |

        Accepted Operators

        {% admonition type="info" name="Searching based on created_at" %} You may use the <= or >= operators to search by created_at. {% /admonition %}

        The table below shows the operators you can use to define how you want to search for the value. The operator should be put in as a string ("="). The operator has to be compatible with the field's type (eg. you cannot search with > for a given string value as it's only compatible for integer's and dates).

        | Operator | Valid Types | Description | | :------- | :----------------------------- | :----------------------------------------------------------- | | = | All | Equals | | != | All | Doesn't Equal | | IN | All | In Shortcut for OR queries Values most be in Array | | NIN | All | Not In Shortcut for OR ! queries Values must be in Array | | > | Integer Date (UNIX Timestamp) | Greater (or equal) than | | < | Integer Date (UNIX Timestamp) | Lower (or equal) than | | ~ | String | Contains | | !~ | String | Doesn't Contain | | ^ | String | Starts With | | $ | String | Ends With |

      • search

        public SyncPagingIterable<Ticket> search​(SearchRequest request,
                                         RequestOptions requestOptions)
        You can search for multiple tickets by the value of their attributes in order to fetch exactly which ones you want.

        To search for tickets, you send a POST request to https://api.intercom.io/tickets/search.

        This will accept a query object in the body which will define your filters. {% admonition type="warning" name="Optimizing search queries" %} Search queries can be complex, so optimizing them can help the performance of your search. Use the AND and OR operators to combine multiple filters to get the exact results you need and utilize pagination to limit the number of results returned. The default is 20 results per page. See the pagination section for more details on how to use the starting_after param. {% /admonition %}

        Nesting & Limitations

        You can nest these filters in order to get even more granular insights that pinpoint exactly what you need. Example: (1 OR 2) AND (3 OR 4). There are some limitations to the amount of multiples there can be:

        • There's a limit of max 2 nested filters
        • There's a limit of max 15 filters for each AND or OR group

        Accepted Fields

        Most keys listed as part of the Ticket model are searchable, whether writeable or not. The value you search for has to match the accepted type, otherwise the query will fail (ie. as created_at accepts a date, the value cannot be a string such as "foobar").

        | Field | Type | | :---------------------------------------- | :--------------------------------------------------------------------------------------- | | id | String | | created_at | Date (UNIX timestamp) | | updated_at | Date (UNIX timestamp) | | default_title | String | | default_description | String | | category | String | | ticket_type_id | String | | contact_ids | String | | teammate_ids | String | | admin_assignee_id | String | | team_assignee_id | String | | open | Boolean | | state | String | | snoozed_until | Date (UNIX timestamp) | | ticket_attribute.{id} | String or Boolean or Date (UNIX timestamp) or Float or Integer |

        Accepted Operators

        {% admonition type="info" name="Searching based on created_at" %} You may use the <= or >= operators to search by created_at. {% /admonition %}

        The table below shows the operators you can use to define how you want to search for the value. The operator should be put in as a string ("="). The operator has to be compatible with the field's type (eg. you cannot search with > for a given string value as it's only compatible for integer's and dates).

        | Operator | Valid Types | Description | | :------- | :----------------------------- | :----------------------------------------------------------- | | = | All | Equals | | != | All | Doesn't Equal | | IN | All | In Shortcut for OR queries Values most be in Array | | NIN | All | Not In Shortcut for OR ! queries Values must be in Array | | > | Integer Date (UNIX Timestamp) | Greater (or equal) than | | < | Integer Date (UNIX Timestamp) | Lower (or equal) than | | ~ | String | Contains | | !~ | String | Doesn't Contain | | ^ | String | Starts With | | $ | String | Ends With |