Package com.intercom.api.types

Class SlaApplied.Builder

java.lang.Object

com.intercom.api.types.SlaApplied.Builder

All Implemented Interfaces:

SlaApplied._FinalStage, SlaApplied.SlaNameStage, SlaApplied.SlaStatusStage, SlaApplied.TypeStage

Enclosing class:

SlaApplied

public static final class SlaApplied.Builder
extends java.lang.Object
implements SlaApplied.TypeStage, SlaApplied.SlaNameStage, SlaApplied.SlaStatusStage, SlaApplied._FinalStage

Method Summary

Modifier and Type	Method	Description
SlaApplied	build()
SlaApplied.Builder	from(SlaApplied other)
SlaApplied.SlaStatusStage	slaName(java.lang.String slaName)	The name of the SLA as given by the teammate when it was created.
SlaApplied._FinalStage	slaStatus(SlaApplied.SlaStatus slaStatus)	SLA statuses: - `hit`: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation.
SlaApplied.SlaNameStage	type(java.lang.String type)	object type

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Method Detail

from

public SlaApplied.Builder from(SlaApplied other)

Specified by:

from in interface SlaApplied.TypeStage

type

public SlaApplied.SlaNameStage type(@NotNull
                                    java.lang.String type)

object type

object type

Specified by:

type in interface SlaApplied.TypeStage

Returns:

Reference to this so that method calls can be chained together.

slaName

public SlaApplied.SlaStatusStage slaName(@NotNull
                                         java.lang.String slaName)

The name of the SLA as given by the teammate when it was created.

The name of the SLA as given by the teammate when it was created.

Specified by:

slaName in interface SlaApplied.SlaNameStage

Returns:

Reference to this so that method calls can be chained together.

slaStatus

public SlaApplied._FinalStage slaStatus(@NotNull
                                        SlaApplied.SlaStatus slaStatus)

SLA statuses: - `hit`: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation. - `missed`: If there are any missed sla_events for the conversation and no canceled events. If there’s even a single missed sla event, the status will always be missed. A missed status is not applied when the SLA expires, only the next time a teammate replies. - `active`: An SLA has been applied to a conversation, but has not yet been fulfilled. SLA status is active only if there are no “hit, “missed”, or “canceled” events.

SLA statuses: - hit: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation. - missed: If there are any missed sla_events for the conversation and no canceled events. If there’s even a single missed sla event, the status will always be missed. A missed status is not applied when the SLA expires, only the next time a teammate replies. - active: An SLA has been applied to a conversation, but has not yet been fulfilled. SLA status is active only if there are no “hit, “missed”, or “canceled” events.

Specified by:

slaStatus in interface SlaApplied.SlaStatusStage

Returns:

Reference to this so that method calls can be chained together.

build

public SlaApplied build()

Specified by:

build in interface SlaApplied._FinalStage