Interface SlaApplied.SlaStatusStage

    • Method Detail

      • slaStatus

        SlaApplied._FinalStage slaStatus​(@NotNull
                                         SlaApplied.SlaStatus slaStatus)
        SLA statuses: - `hit`: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation. - `missed`: If there are any missed sla_events for the conversation and no canceled events. If there’s even a single missed sla event, the status will always be missed. A missed status is not applied when the SLA expires, only the next time a teammate replies. - `active`: An SLA has been applied to a conversation, but has not yet been fulfilled. SLA status is active only if there are no “hit, “missed”, or “canceled” events.