Package com.intercom.api.types
Interface SlaApplied.SlaStatusStage
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- All Known Implementing Classes:
SlaApplied.Builder
- Enclosing class:
- SlaApplied
public static interface SlaApplied.SlaStatusStage
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Method Summary
All Methods Instance Methods Abstract Methods Modifier and Type Method Description SlaApplied._FinalStageslaStatus(SlaApplied.SlaStatus slaStatus)SLA statuses: - `hit`: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation.
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Method Detail
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slaStatus
SlaApplied._FinalStage slaStatus(@NotNull SlaApplied.SlaStatus slaStatus)
SLA statuses: - `hit`: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation. - `missed`: If there are any missed sla_events for the conversation and no canceled events. If there’s even a single missed sla event, the status will always be missed. A missed status is not applied when the SLA expires, only the next time a teammate replies. - `active`: An SLA has been applied to a conversation, but has not yet been fulfilled. SLA status is active only if there are no “hit, “missed”, or “canceled” events.
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